How much is postage?
Postage is calculated based on distance and weight of the delivery. The postage costs will be added to your cart at checkout.
When will my order be shipped?
We aim ship to you within 1-3 business day. Unless otherwise noted on the product page.
How long will it take to arrive?
We ship using various couriers or Australia Post from Sydney, NSW. Depending on where you are located this could be as quick as 2 business days (for the east coast) or up to 5-7 if you are located in remote or rural areas.
Who do I contact if my order is late?
If you have not received your order please email us at firstname.lastname@example.org or contact the shipping company who’s details you have received when your order was dispatched. They will be able to give you an update.
Unclaimed Parcels/Returned Postage:
Once your order has left us, it is your responsibility to keep track of it via the tracking you were sent. If you fail to collect the item from the Post Office in the required time frame and it is returned to us, you will be liable for return postage if you wish for the order to be resent. Otherwise, we will issue a refund less an admin fee of $10. This procedure also applies to addresses that have been entered incorrectly on your order form.
Therapeutic Blends Unconditional Money-Back Guarantee
We stand by the quality and efficacy of our original Therapeutic Blends and are confident that you will be satisfied with your purchase. If, for any reason, you are not happy with our Therapeutic Blends, we offer a 30-day money-back guarantee, including the cost of postage to send the item back to us. Try any of our therapeutic blends, risk-free. If you receive a blend and don’t like the smell, or it doesn’t work for you, we’ll pay for you to send it back.
Please see our Refund and Returns Policy for more information.